IT Support at SRUC | Multi-factor authentication

Multi-factor authentication (MFA) is an additional layer of security that keeps your account safe. It means you will be asked to confirm it’s really you when you log on to SRUC systems. You will use something you know (your password) with something you have (such as your smartphone) to confirm your identity.

When you log on to your account after entering your username and password, you will be asked to verify that the login is genuine and done by you. This is usually in the form of an automated phone call (preferred method) or by clicking ‘approve’ on a Microsoft Authenticator app.

You won’t need to use MFA when you’re on campus, you will only be asked to MFA authenticate when using Office 365 or Student Desktop off campus (for example at home).

Setting up Multi-factor authentication (MFA)

You need to register your account with MFA. You only need to do this set up once. Before you start, you will need a phone and a computer with internet access.

Open the MFA setup and log in with your SRUC username and password. Your username will be in the format studentnumber@sruc.ac.uk, for example S30081234@sruc.ac.uk
Select the authentication methods you wish to use and enter your phone number.
You'll receive a free, automated call. When prompted use the # key to approve (if you are prompted to enter the £ key then still use # key)
Your PC screen will then ask you to finish the set up.

Learn more about Multi-factor authentication

Yes! In fact, you may already be using MFA every day.

Here are examples some of these ways:

Your online banking account may ask you to enter a secure keyphrase after entering your username and password
You may have already set this up on Facebook, when logging on you can be sent a pincode to your phone
PayPal might ask you to verify your identity by sending you a secure pin number

There are more and more cyber attacks happening across a number of universities and higher education institutions. It is a high risk and SRUC is introducing a number of security measures to combat these risks.

We hold large quantities of confidential data for students and staff, so it's important to protect all that data. If your account is compromised, hackers can have access to your personal information and the effects of an attack and time taken to recover can be devastating.

If you get a new phone you can use the MFA setup page to change authentication methods as well as changing your device. If your phone gets lost or stolen please contact SSD.

If you feel you don’t have the technology to enrol in MFA or have concerns, please fill in our IT assessment form. An IT professional will work directly with you to find the best solution and explore other options if appropriate.

If you don't have a smartphone you can set up MFA with a landline or any other (non smartphone) standard mobile. If you have a tablet or iPad you can use the Microsoft Authenticator app.

The Microsoft Authenticator app is free to download and use. There is no charge for receiving the authentication phone call or text message. Check with your phone provider for any hidden international charges.

If you are an international student not using a UK phone in the UK, you will have to enter your country code when setting up MFA.

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Multi-factor authentication

Setting up Multi-factor authentication (MFA)

Learn more about Multi-factor authentication

Is MFA common?

Why is MFA important?

What if I lose my phone or get a new phone?

What if I don’t have a phone or have an accessibility need?

Is MFA free to use?

I am international student, do I need to include the country code?